Immedion, LLC
  • Asheville, NC, USA
  • Hourly
  • Part Time

Position Summary

The Network Operations Center (NOC) Support Associate is responsible for working in a dynamic team environment directly   supporting Immedion's growing customer base.  The NOC Support Associate will also be a key stakeholder in supporting members of the technical and engineering teams in addressing product related issues specific to the local data center.

 

Responsibilities

  • Network Operations Support of Immedion's customer base in a 24x7x365 environment
  • Provide immediate customer interaction support via ACD, e-mail and portal request
  • Consistent monitoring of all events related to equipment, managed services, network and power
  • Perform routine facility and equipment readings throughout data center facility
  • Assist customers with onsite installation and service request
  • Ongoing development and training of supported products and services
  • Serve as backup to local teams for facility related activities
  • Maintain a working level of proficiency with all Immedion co-location, Cloud and managed service platforms
  • Establish security access via badge and biometrics for all new customers
  • Properly identify all visitors and provide escort to specified premise equipment
  • Actively monitor all security and video surveillance systems
  • Properly greet and check-in all visitors and vendors
  • Receive, pack and ship customer equipment as required
  • Ensure escalation events and issues are routed to proper departments in pre-determined periods of time
  • Notify Sales of potential up sell opportunities based on events or customer interactions
  • Maintain and manage Immedion abuse inquiries and notices to customers
  • Provide initial and advanced troubleshooting of customer related issues and events
  • Support customized managed services per customer contracts
  • Other duties as assigned by Supervisor or Manager

 

Qualifications

  • Education: (Required)
    • High School Diploma or Equivalent
    • College course work in related field or equivalent work experience
  • Related Work Experience: (Required)
    • Help Desk or Data Center experience 2 years
    • Experience with EM7 or similar application 2 years
    • Troubleshooting process and procedures 2 years
  • Other
    • Must be able to work flexible day and evening hours
    • Must be able to climb ladders and assist with installations
    • Must be able to lift equipment and packages of 50lbs or greater
    • Exposure to moderate noise levels

 

Position Reports to: Customer Services Manager

Job Location:  Asheville, NC

About Immedion

Immedion is a fast-growing Cloud, data center and managed IT services provider offering infrastructure solutions that help lower costs, maximize internal resources and keep business critical data safe, secure and always on. We're proud to deliver the enterprise-level solutions of a national provider with the hands-on attention and agility of a local business.  Throughout the past ten years, Immedion has consistently delivered on our commitment to reliability and customer service. It's that level of care and expertise that has attracted organizations ranging from startups to Fortune 500 to select Immedion as their IaaS provider.

Immedion operates seven data center facilities in Greenville, SC (headquarters), Charleston, SC, Columbia, SC Rock Hill, SC, Asheville, NC and two locations in Cincinnati, OH.

 

Working at Immedion

Immedion is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable infrastructure services.

Recently named one of SC's Best Places to Work, we recognize that our employees are our greatest assets in maintaining our Always On business philosophy. That's why we offer outstanding benefits, including:

  • Competitive Pay
  • Opportunity for Annual Incentive Compensation Bonus
  • Medical and Dental Insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Life Insurance and Supplemental Life Insurance
  • Vision, Cancer and Accident Insurance
  • Short and LongTerm Disability
  • 401k with Generous Company Match
  • Paid Time Off (PTO)
  • Holiday Pay

 

Immedion, LLC
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