Immedion, LLC
  • Charleston, SC, USA
  • Salary
  • Full Time

Position Summary

The Account Manager (AM) is responsible for partnering with an assigned customer base and ensuring the satisfaction and long-term success of those customers.  The AM will communicate regularly with customers to understand their business and associated challenges and will offer solutions to address these challenges.  The AM will work cooperatively with other AMs to ensure consistent coverage and uncompromising support for all Immedion customers.   The AM will report to the lead sales person (GM or Sales Director) in the assigned office and provide administrative sales support as required to outside sales team members. 

 

Responsibilities

  • Regular communications with customer base:
    • Handling and tracking all non-technical inbound customer requests and issues
    • Proactive outbound communication (calls and email) with assigned customer base
    • Gain a better understanding customer's business and associated challenges
    • Ensure satisfaction with Immedion services
    • Be an internal advocate for assigned customers
  • Identify new opportunities with assigned customer base, provide solutions and quotes
  • Provide administrative support to the business development/sales team including:
    • Development of proposal, contracts, and other documents
    • Research solutions with internal and other resources, power, bandwidth, cloud resources
  • Timely updating of key activities in CRM
  • Represent Immedion in the local market through attendance at local networking functions, including after-hours as required

Qualifications

  • Education: Bachelor's degree, minimum
  • Related Work Experience: Minimum two years of inside sales experience  
  • Technical Skills: Must have some industry experience in IT or related technologies
  • Other: Strong listening, oral & written communication skills; strong PC proficiency

Position Reports to: Sr. Director of Sales Managed Services

Job Location: Charleston, SC

About Immedion

Immedion is a fast-growing Cloud, data center and managed IT services provider offering infrastructure solutions that help lower costs, maximize internal resources and keep business critical data safe, secure and always on. We're proud to deliver the enterprise-level solutions of a national provider with the hands-on attention and agility of a local business.  Throughout the past ten years, Immedion has consistently delivered on our commitment to reliability and customer service. It's that level of care and expertise that has attracted organizations ranging from startups to Fortune 500 to select Immedion as their IaaS provider.

Immedion operates seven data center facilities in Greenville, SC (headquarters), Charleston, SC, Columbia, SC Rock Hill, SC, Asheville, NC and two locations in Cincinnati, OH.

 

Working at Immedion

Immedion is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable infrastructure services.

Recently named one of SC's Best Places to Work, we recognize that our employees are our greatest assets in maintaining our Always On business philosophy. That's why we offer outstanding benefits, including:

  • Competitive Pay
  • Opportunity for Annual Incentive Compensation Bonus
  • Medical and Dental Insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Life Insurance and Supplemental Life Insurance
  • Vision, Cancer and Accident Insurance
  • Short and LongTerm Disability
  • 401k with Generous Company Match
  • Paid Time Off (PTO)
  • Holiday Pay

 

Immedion, LLC
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