Immedion, LLC
  • Greenville, SC, USA
  • Salary
  • Full Time

POSITION SUMMARY

The Managed Services Engineer is responsible for working in a team environment to support and enhance the development and management of Immedion's Managed Services line of products and customers.   The Engineer will also be a crucial member of the technical teams in addressing product related issues specific to the local data center.

Immedion's suite of Managed Services includes:

  • OS and anti-virus management
  • Full server and network device monitoring and management
  • Managed backup and vaulting
  • Managed firewall and network appliances
  • Managed IPS/IDS appliances

 

PRIMARY RESPONSIBILITIES

  • Support of Immedion's installed customer base.
  • Product development and maintenance responsibilities in relation to individual skill set.
  • New customer provisioning and services installation;
  • Escalation resource for managed services customer base;
  • Ongoing training of Network Operations Center personnel;
  • Backup to local teams for facility alerts or other local issues including physical provisioning;
  • Maintain a working level of proficiency with all Immedion services;
  • Other as assigned by your supervisor.

 

QUALIFICATIONS

  • Associates Degree in Network Services, Information Technology, Systems Administration or other technical discipline and 2 - 4 years of applicable experience
  • CommVault Simpana required
  • Zerto experience a strong plus
  • Solarwinds N-Able experience or alternative management solution experience a plus
  • Strong Microsoft background. Microsoft certifications preferred
  • General understanding of IP networking is desirable
  • Excellent verbal and written communications skills
  • Excellent documentation skills
  • Strong attention to detail, making and keeping commitments and meeting deadlines.

Postion Reports to:  Director of Managed Services 

Job Location:  Greenville, SC OR Spartanburg, SC

 

About Immedion

Immedion is a fast-growing Cloud, data center and managed IT services provider offering infrastructure solutions that help lower costs, maximize internal resources and keep business critical data safe, secure and always on. We're proud to deliver the enterprise-level solutions of a national provider with the hands-on attention and agility of a local business.  Throughout the past eleven years, Immedion has consistently delivered on our commitment to reliability and customer service. It's that level of care and expertise that has attracted organizations ranging from startups to Fortune 500 to select Immedion as their IaaS provider.

Immedion operates nine data center facilities across North Carolina, South Carolina, Ohio, and Indiana.

 

Working at Immedion

Immedion is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable infrastructure services.

Recently named one of SC's Best Places to Work, we recognize that our employees are our greatest assets in maintaining our Always On business philosophy. That's why we offer outstanding benefits, including:

  • Competitive Pay
  • Opportunity for Annual Incentive Compensation Bonus
  • Medical and Dental Insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Life Insurance and Supplemental Life Insurance
  • Vision, Cancer and Accident Insurance
  • Short and LongTerm Disability
  • 401k with Generous Company Match
  • Paid Time Off (PTO)
  • Holiday Pay
Immedion, LLC
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