Immedion, LLC
  • Charleston, SC, USA
  • Full Time

Position Summary

The Managed Services Coordinator is primarily responsible for the coordination of Immedion's Managed Services technical teams and the timely invoicing of associated client services.  In addition, the MS Coordinator may be assigned office management responsibilities of the local Immedion office. 

 

Primary Responsibilities

  • Generating weekly and monthly billing
  • Maintaining and managing customer contracts/agreements
  • Providing administrative support to the Managed Services team
  • Assisting with customers and helping maintain and build customer relationships
  • Scheduling the Managed Services team
  • Managing ticket flow
  • Coordinating projects
  • Ensuring supplies and materials are available for projects
  • Monitoring office supplies inventory and placing orders
  • Assisting in vendor relationship management
  • Ensuring that office operations run smoothly and efficiently
  • Greeting and assisting visitors
  • Scheduling of office resources, including pool vehicles, and overseeing routine maintenance
  • Generating vendor specific internal billing reports for monthly billing

Qualifications

  • Bachelor's degree in Accounting or Business or commensurate experience
  • Proficiency with computers including, but not limited to the Microsoft Office Suite
  • Ability to work with highly technical individuals as well as customers
  • Highly organized and detail oriented
  • Outstanding written and oral communications skills

Position Reports to:  Director of Managed Services

Job Location: Charleston, SC

 

About Immedion

Immedion is a fast-growing Cloud, data center and managed IT services provider offering infrastructure solutions that help lower costs, maximize internal resources and keep business critical data safe, secure and always on. We're proud to deliver the enterprise-level solutions of a national provider with the hands-on attention and agility of a local business.  Throughout the past eleven years, Immedion has consistently delivered on our commitment to reliability and customer service. It's that level of care and expertise that has attracted organizations ranging from startups to Fortune 500 to select Immedion as their IaaS provider.

Immedion operates nine data center facilities across North Carolina, South Carolina, Ohio, and Indiana.

 

Working at Immedion

Immedion is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable infrastructure services.

Recently named one of SC's Best Places to Work, we recognize that our employees are our greatest assets in maintaining our Always On business philosophy. That's why we offer outstanding benefits, including:

  • Competitive Pay
  • Opportunity for Annual Incentive Compensation Bonus
  • Medical and Dental Insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Life Insurance and Supplemental Life Insurance
  • Vision, Cancer and Accident Insurance
  • Short and Long Term Disability
  • 401k with Generous Company Match
  • Paid Time Off (PTO)
  • Holiday Pay
Immedion, LLC
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